topic Is my sky definitely cancelled in Account & Billing

Is my sky definitely cancelled

Dansmith07 — Sun, 08 Jun 2025 17:11:14 GMT

Ho I have cancelled sky I want to know if it's definitely cancelled and do I need to send everying back like the box and stuff

Re: Is my sky definitely cancelled

PandJ2020 — Sun, 08 Jun 2025 17:14:06 GMT

You're talking to other Sky customers and not Sky...

If you've cancelled then you'll receive an email confirming it. That email confirms what equipment needs to be returned.

Re: Is my sky definitely cancelled

Daniel0210 — Sun, 08 Jun 2025 17:19:58 GMT

@Dansmith07
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

Re: Is my sky definitely cancelled

caesarome — Sun, 08 Jun 2025 18:24:32 GMT

@Dansmith07

And when/if you do return any equipment make sure you get and keep the proof of posting receipt.