topic Re: Credit refund in Account & Billing

Credit refund

Aleiter — Sun, 08 Jun 2025 11:05:46 GMT

Good afternoon.

Can someone help with getting a refund for my cancelled tv, broadband.

I have credits showing on my account stating to be offset against next bill which there will not be one because the cancellation has already happened. My payment method is still open but no refund has been issued.

Thank you in advance for your help.

Re: Credit refund

caesarome — Sun, 08 Jun 2025 11:09:16 GMT

@Aleiter

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit refund

Addie15 — Sun, 08 Jun 2025 11:17:12 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Aleiter.

Re: Credit refund

Addie15 — Sun, 08 Jun 2025 11:57:09 GMT

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.