topic Re: Restrictions on my account. in Account & Billing

Restrictions on my account.

Nathan75 — Wed, 05 Feb 2025 18:24:31 GMT

Hi when ever I go to take a look at sky mobile on my app or via the puk it says there are restrictions on my account has anybody else had this and if so how or where do I go to fix it. Thanks. 🙏

Re: Restrictions on my account.

caesarome — Wed, 05 Feb 2025 19:15:17 GMT

@Nathan75

What does the message say, so does it say something like "this page is restricted" ?

Re: Restrictions on my account.

Nathan75 — Wed, 05 Feb 2025 19:17:39 GMT

Hi yes it says this page is restricted then it says to click below to fix and it then says page unavailable and to come back later so just going round in circles all my bills are paid and up to date so really not sure. Thanks again

Re: Restrictions on my account.

caesarome — Wed, 05 Feb 2025 19:19:07 GMT

Are you signed in with the correct Sky ID/email address as a message like this might suggest that you are not signed in with the correct one.

Re: Restrictions on my account.

Nathan75 — Wed, 05 Feb 2025 19:20:44 GMT

Hi yes all good I can see all my bills and everything I am subscribed to

Re: Restrictions on my account.

caesarome — Wed, 05 Feb 2025 19:25:42 GMT

If you want we can arrange for Sky's messaging team to contact you via a private message on here about this tomorrow so are you happy to go ahead with this ?

Re: Restrictions on my account.

Nathan75 — Wed, 05 Feb 2025 20:16:57 GMT

Hi yes that would be great I've tried everything and now so lost so any help would be very much appreciated

thanks again Nathan.

Re: Restrictions on my account.

caesarome — Wed, 05 Feb 2025 20:28:45 GMT

@Nathan75

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Restrictions on my account.

Addie15 — Thu, 06 Feb 2025 10:52:09 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Nathan75.

Re: Restrictions on my account.

EmsiK — Sat, 07 Jun 2025 21:42:04 GMT

i am having this issue now whilst trying to order some accessories. Never been behind with payments and always paid in full by direct debit.

Did you get this resolved?

thanks

Re: Restrictions on my account.

caesarome — Sat, 07 Jun 2025 21:44:46 GMT

@EmsiK

To be clear your services are not restricted and this message is only appearing on account when trying the place an order ?

Re: Restrictions on my account.

EmsiK — Sat, 07 Jun 2025 21:46:51 GMT

Yes that's right

Re: Restrictions on my account.

caesarome — Sat, 07 Jun 2025 21:49:07 GMT

@EmsiK

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Restrictions on my account.

EmsiK — Sat, 07 Jun 2025 21:50:17 GMT

Thank you

Re: Restrictions on my account.

Tom-W19 — Sun, 08 Jun 2025 08:54:45 GMT

Thanks for escalating. We've sent an invite to @EmsiK.