topic Re: Final bill credit refund in Account & Billing

Final bill credit refund

Terry125 — Sat, 07 Jun 2025 07:35:48 GMT

I have recently cancelled my contract and still waiting for my credit from my final bill, when will I receive it

Re: Final bill credit refund

Daniel0210 — Sat, 07 Jun 2025 07:37:28 GMT

@Terry125
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Final bill credit refund

Terry125 — Sat, 07 Jun 2025 11:25:26 GMT

Hi thanks for the prompt reply, if you can help speed up the refund process that would be well appreciated. Thanks Terry

Re: Final bill credit refund

Terry125 — Sat, 07 Jun 2025 11:26:56 GMT

Yes it shows as a credit and I haven't cancelled the DD on my account

Re: Final bill credit refund

Daniel0210 — Sat, 07 Jun 2025 11:28:14 GMT

@Terry125
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Final bill credit refund

Addie15 — Sat, 07 Jun 2025 11:34:44 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Terry125.