topic Re: Refund from closed broadband account. in Account & Billing

Refund from closed broadband account.

Alanb4 — Sat, 07 Jun 2025 10:02:22 GMT

My contract with Sky Broadband is now ended.

There is a credit of 52.03 that I would like refunded to me...

Please could you escalate this...

The account is showing as a credit, and the payment method open...

Thanks.

Re: Refund from closed broadband account.

Daniel0210 — Sat, 07 Jun 2025 10:03:32 GMT

@Alanb4
We need to wait at least 10 minutes from your original post before we can escalate it to Sky so I’ll escalate it at that point and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund from closed broadband account.

Alanb4 — Sat, 07 Jun 2025 10:06:48 GMT

Thank You!

Ounderstood, will look out for "chat bubble" in due course.👍

Re: Refund from closed broadband account.

Daniel0210 — Sat, 07 Jun 2025 10:12:35 GMT

Now escalated @Alanb4

Re: Refund from closed broadband account.

Addie15 — Sat, 07 Jun 2025 10:30:25 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Alanb4.

Re: Refund from closed broadband account.

Addie15 — Sat, 07 Jun 2025 10:49:27 GMT

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

Re: Refund from closed broadband account.

Alanb4 — Sat, 07 Jun 2025 11:00:18 GMT

Thanks for your help with this...

As you can see, matter resolved, refund on its way!

Fingers crossed, the refund will be with me soon...
👍

Re: Refund from closed broadband account.

JWL1 — Tue, 10 Jun 2025 05:50:50 GMT

Hi, I have the same issue and wondering how I get the credit refunded on my closed Boradband account.

Thanks, James

Re: Refund from closed broadband account.

Daniel0210 — Tue, 10 Jun 2025 06:12:08 GMT

@JWL1
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Refund from closed broadband account.

JWL1 — Tue, 10 Jun 2025 06:20:19 GMT

Thanks Daniel0210!

Yes, there is a credit on my account and my internet was switched over 2+ months ago. Looking at the details I can see, it looks like my payment method is 'not set-up' now.

Anything you can do to help would be great :-).

Thanks, JWL1

Re: Refund from closed broadband account.

Daniel0210 — Tue, 10 Jun 2025 06:37:04 GMT

@JWL1
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund from closed broadband account.

Mr+Flibbles+86 — Tue, 10 Jun 2025 07:02:07 GMT

trThanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Refund from closed broadband account.

JWL1 — Tue, 17 Jun 2025 06:11:29 GMT

Thanks again for helping, refund all received now.

Really appreciate it, James

Re: Refund from closed broadband account.

Ra_mimo — Mon, 23 Jun 2025 10:53:13 GMT

Good morning,

I am having the same issue. I have closed my account more than 2 months ago. Is it possible to raise the same request for me?

Re: Refund from closed broadband account.

Daniel0210 — Mon, 23 Jun 2025 11:10:29 GMT

@Ra_mimo

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Refund from closed broadband account.

Ra_mimo — Mon, 23 Jun 2025 12:20:03 GMT

Hi Daniel0210,

Yes that would be awesome! It does still show as credit and the payment method is still active!

Thank you

Re: Refund from closed broadband account.

Daniel0210 — Mon, 23 Jun 2025 13:43:03 GMT

@Ra_mimo
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund from closed broadband account.

BH27 — Mon, 06 Oct 2025 03:49:05 GMT

Hi,

I am having the same issue. Account closed but in credit and payment method still open. Please could this be escalated?

TIA!

Re: Refund from closed broadband account.

Daniel0210 — Mon, 06 Oct 2025 03:55:37 GMT

@BH27

Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. Providing your payment method is still active they should be able to refund it in 3-5 WORKING days.

Re: Refund from closed broadband account.

Michelle275 — Wed, 24 Dec 2025 12:42:16 GMT

I have a credit on my Sky Broadband account after terminating my contract. I am owed £31.73, confirmed when logging into my account. The payment method used to pay the account monthly is still open. Can this be refunded to me?

Thank you

Michelle