topic Re: Credit Refund in Account & Billing

Credit Refund

Anonymous — Fri, 06 Jun 2025 17:38:04 GMT

I cancelled my Sky in April and I still haven't got my credit refund. Does anyone know how long this takes?

Re: Credit Refund

Daniel0210 — Fri, 06 Jun 2025 17:45:26 GMT

@Anonymous
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Credit Refund

Anonymous — Fri, 06 Jun 2025 19:44:10 GMT

Thanks.

Yep payment method is still active and it's appearing as a credit

Re: Credit Refund

Daniel0210 — Fri, 06 Jun 2025 19:50:47 GMT

@Anonymous
I’ve escalated your post to Sky and their Messaging Team should contact you tomorrow.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit Refund

beeje13 — Fri, 06 Jun 2025 20:00:54 GMT

Hi,

I am in the same situation, showing as over £40 credit and it's well over 6 weeks now (16th April)

Please could you process the refund

Re: Credit Refund

caesarome — Fri, 06 Jun 2025 20:33:03 GMT

@beeje13

Is your payment method still in place ?

Re: Credit Refund

beeje13 — Fri, 06 Jun 2025 20:56:52 GMT

Yeah, it's unchanged

Re: Credit Refund

caesarome — Fri, 06 Jun 2025 21:27:48 GMT

@beeje13

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Credit Refund

Addie15 — Sat, 07 Jun 2025 10:07:13 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Anonymous.