topic Re: Damaged dish in Account & Billing

Damaged dish

Standhill — Fri, 06 Jun 2025 17:48:09 GMT

My sky dish is hanging off the roof but still attached. Can it be removed entirely as my handyman said I no longer need it as it is all done via the Internet (I'm not technically minded).

Re: Damaged dish

Anonymous — Fri, 06 Jun 2025 17:50:23 GMT

@Standhill If you are a Sky Stream or Sky Glass customer then it is correct that you no longer need the dish and it can be removed if it's a danger.

If you are a Sky+ or Sky Q customer then your handyman is wrong and you need to ask Sky about fixing it.

Re: Damaged dish

Daniel0210 — Fri, 06 Jun 2025 17:49:52 GMT

@Standhill

If you don't have Sky Q or Sky+ then yes, you or the handyman can remove it.

Re: Damaged dish

GD1 — Fri, 06 Jun 2025 17:51:24 GMT

@Standhill Please be aware Sky themselves won't remove it so will be down to you to employ the services of your handyman or a local installer to remove the dish.

Re: Damaged dish

PandJ2020 — Fri, 06 Jun 2025 18:17:49 GMT

...the quickest way to find out whether you need a dish or not is to turn your TV on and try and watch Sky channels.

If you get 'No satellite signal' then you do need a dish.

Re: Damaged dish

Standhill — Fri, 06 Jun 2025 19:40:15 GMT

The sky dish is still attached so I'm watching through that although it's hanging off the roof! Just wondered if I can remove it all together but it appears not

Re: Damaged dish

Mark39 — Fri, 06 Jun 2025 19:58:37 GMT

The dish has to be pointing in exactly the right direction in order to receive a signal from the satellite. Your description of it hanging off the roof would make that unlikely.

Re: Damaged dish

Standhill — Fri, 06 Jun 2025 22:06:55 GMT

It's literally held on with a piece of rope but I'm still receiving Sky so I don't know!