topic Re: Credit Refund in Account & Billing

Credit Refund

Balmukunda — Fri, 06 Jun 2025 12:40:56 GMT

I have cancelled the Sky broadband last May and I have not got my refund, due Credit balance Please!! Can you guys help me?

Re: Credit Refund

caesarome — Fri, 06 Jun 2025 12:53:29 GMT

@Balmukunda

Last May as in 2024, if so do you see a credit on your account:

https://www.sky.com/bill/tv-broadband-talk

Re: Credit Refund

Balmukunda — Fri, 06 Jun 2025 13:52:35 GMT

Good afternoon Sky Team,

I already seen that, But I wanted to have credit balance in my bank account. Please!!! Can you guys help me!!

Re: Credit Refund

Daniel0210 — Fri, 06 Jun 2025 13:56:36 GMT

@Balmukunda

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Credit Refund

Balmukunda — Fri, 06 Jun 2025 14:00:13 GMT

Dear Sky broad band Team,

Please, Can you refund my remaining Credit balanc in my bank account.

Thank you

Re: Credit Refund

Daniel0210 — Fri, 06 Jun 2025 14:04:18 GMT

@Balmukunda

You aren't answering the questions we are asking you! We are not the Sky team.

This is a customer led discussion forum where Sky customers are available to help other customers. You aren’t contacting Sky Customer Services by posting here.

Re: Credit Refund

Balmukunda — Fri, 06 Jun 2025 14:45:58 GMT

Yes! I wanted to have a refund of Credit Balance.

Thank you

Re: Credit Refund

Daniel0210 — Fri, 06 Jun 2025 14:52:15 GMT

@Balmukunda

We aren't being awkward but you still haven't confirmed

did you cancel May 2024 or May 2025
is the amount showing as a credit on your Sky account
is your payment method still active

Re: Credit Refund

Balmukunda — Fri, 06 Jun 2025 15:07:58 GMT

My sky broad band cancelled on May 2025. In my Sky account, I am able to see the credit balance and Payment method is still active.

Re: Credit Refund

Daniel0210 — Fri, 06 Jun 2025 15:12:04 GMT

@Balmukunda wrote:

My sky broad band cancelled on May 2025. In my Sky account, I am able to see the credit balance and Payment method is still active.

@Balmukunda

Thank you.

I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit Refund

Balmukunda — Fri, 06 Jun 2025 15:12:35 GMT

Yes.

Thank you

Re: Credit Refund

Lisa-P1987 — Fri, 06 Jun 2025 15:26:32 GMT

Thanks for escalating this. We’ve sent Balmukunda an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.