topic Re: Credit refunding in Account & Billing

Credit refunding

Tadgh2 — Thu, 17 Apr 2025 21:33:34 GMT

I have terminated my SKY account but there is still credit left that I am owed. As I don't have a next bill it cannot be refunded.
pls direct me as to how I can be refunded

regards

Tadgh

Re: Credit refunding

caesarome — Thu, 17 Apr 2025 21:35:33 GMT

@Tadgh2

We can arrange some help for you via here if you can confirm that your payment method is still in place ?

Re: Credit refunding

Tadgh2 — Thu, 17 Apr 2025 22:02:59 GMT

Thank you, my payment method is still in place

regards

Tadgh

Re: Credit refunding

Daniel0210 — Fri, 18 Apr 2025 03:22:28 GMT

@Tadgh2
I’ve escalated your post to Sky and their Messaging Team should contact you some time after 0800.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refunding

Addie15 — Fri, 18 Apr 2025 10:36:56 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Tadgh2.

Re: Credit refunding

Waterbaby666 — Fri, 18 Apr 2025 15:34:19 GMT

i also have the same issue

my account has a credit after cancelling my products

how do I obtain a refund as there won't be a future bill

Re: Credit refunding

caesarome — Fri, 18 Apr 2025 15:38:59 GMT

@Waterbaby666

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit refunding

Addie15 — Fri, 18 Apr 2025 15:46:38 GMT

Hi there! Thank you for escalating this. We have sent an invite to Waterbaby666.

Re: Credit refunding

DaleSanders — Fri, 06 Jun 2025 13:58:55 GMT

How do I go about getting a refund on the credit remaining on my account? My payment method is in place and credit has been or been returned on the next billing date

Re: Credit refunding

caesarome — Fri, 06 Jun 2025 15:11:00 GMT

@DaleSanders

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Credit refunding

Greenfingers001 — Fri, 06 Jun 2025 15:51:45 GMT

Thanks for escalating this. We’ve sent @DaleSanders an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.