topic Re: Account credit refund in Account & Billing

Account credit refund

October — Fri, 06 Jun 2025 07:17:43 GMT

After cancelling with Sky my account is in credit (£44.26), its been over 6 weeks and has not been refunded. How do I get this refund?

Re: Account credit refund

Daniel0210 — Fri, 06 Jun 2025 07:18:41 GMT

@October
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm whether the payment method is still active.

Re: Account credit refund

October — Fri, 06 Jun 2025 07:19:46 GMT

yes please, and the payment method is still active

Re: Account credit refund

Daniel0210 — Fri, 06 Jun 2025 07:20:53 GMT

@October
We’ve been asked to wait at least 10 minutes before we can escalate your post to Sky so I’ll escalate it at that point and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Account credit refund

Daniel0210 — Fri, 06 Jun 2025 07:27:28 GMT

@October

Now escalated.

Re: Account credit refund

Greenfingers001 — Fri, 06 Jun 2025 09:46:50 GMT

Thanks for escalating this. We’ve sent October an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.