topic Re: Account in credit in Account & Billing

Account in credit

chizfoley — Thu, 05 Jun 2025 07:15:21 GMT

account in credit all equipment returned and acknowledged, overpaid an extra month not received £46.47 credit on my account could this be escalated please?

Re: Account in credit

Daniel0210 — Thu, 05 Jun 2025 09:16:41 GMT

@chizfoley
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply whether the payment method is still active.

Re: Account in credit

chizfoley — Thu, 05 Jun 2025 09:25:02 GMT

payment method is still active

Re: Account in credit

Daniel0210 — Thu, 05 Jun 2025 09:26:44 GMT

@chizfoley
Your post has been escalated to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Account in credit

chizfoley — Sat, 14 Jun 2025 19:30:19 GMT

Hi thanks for trying to escalate still not heard from sky on here or anywhere else

Re: Account in credit

Daniel0210 — Sat, 14 Jun 2025 19:33:35 GMT

@chizfoley

I've escalated it again and Sky will hopefully contact you tomorrow. The process is as per my earlier post.

Re: Account in credit

chizfoley — Sun, 22 Jun 2025 19:09:41 GMT

Thanks for trying again, I think it's a lost cause, no contact.

Re: Account in credit

Daniel0210 — Sun, 22 Jun 2025 19:17:23 GMT

@chizfoley

Strange. I will escalate for a third time. If you don't get a chat invite tomorrow you may need to call.

Re: Account in credit

Addie15 — Mon, 23 Jun 2025 07:13:08 GMT

Hi there! Thank you for escalating this. We have sent an invite to @chizfoley.

Re: Account in credit

Addie15 — Mon, 23 Jun 2025 07:26:32 GMT

Update-We are closing this session now as this matter has been resolved. Thanks.