topic Re: Confused in Account & Billing

Confused

Mellie1979 — Wed, 04 Jun 2025 23:19:09 GMT

I may be being silly here but I had to set up a new card in April and was expecting the first payment to be taken from it yesterday (last bill came off my old card and new one was confirmed for this bill) However no money has been taken from my account but the bill shows as paid & "card payment taken on the 4th"?

When I try to do a manual payment it is saying I owe £0?
The money is still sitting in my bank so one way or another they will get it but I've never had this issue before so hoping someone can enlighten me?

Re: Confused

Lisa-P1987 — Thu, 05 Jun 2025 07:37:04 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Confused

caesarome — Thu, 05 Jun 2025 08:33:46 GMT

@Mellie1979 wrote:

When I try to do a manual payment it is saying I owe £0?
The money is still sitting in my bank

Usually it will update in a day or two to show that the payment has been taken as it will say it has been taken when the process has started and there are funds available to pay it.