topic Re: Billing in Account & Billing

Billing

Toady7648 — Wed, 04 Jun 2025 13:35:27 GMT

I am getting charged for my TV when I told them about a month ago that the cables to the dish had been cut by builders but they ain't fixed it yet and I am still getting charged for it

Re: Billing

Daniel0210 — Wed, 04 Jun 2025 13:38:09 GMT

That's correct @Toady7648 Billing continues as normal. Hopefully your builders are compensating you for loss of service. Hopefully the engineer visit is coming soon.

Re: Billing

PeteRG41 — Wed, 04 Jun 2025 14:09:09 GMT

Sky will only compensate for loss of service if it's their fault.

Otherwise, people would just disconnect their Sky box from the cables and claim something happened and therefore gain a payment holiday from Sky.

You'll need to argue this one with the builders and claim appropriate compensation for loss of service and any other damage they might have done.

Re: Billing

peter-marlow+1966 — Wed, 04 Jun 2025 17:48:08 GMT

You could also go to argos or any other store like b&q or electrical suppliers and get a satellite cable and unscrew the damaged one and replace it yourself so you can get your service back