topic Re: Deaf in Account & Billing

Deaf

Brandy — Wed, 04 Jun 2025 16:03:55 GMT

How can i a deaf person contact sky about contract renewal? New offer is too dear!

Re: Deaf

Mark39 — Wed, 04 Jun 2025 16:07:38 GMT

https://www.skyaccessibility.sky/

Re: Deaf

Brandy — Wed, 04 Jun 2025 16:15:24 GMT

Have done that twice! Sky still expect me to phone them! The sky assistant al really needs to be more human oriented, as have spent ages trying get to a human to chat to!

Re: Deaf

Anonymous — Wed, 04 Jun 2025 16:16:26 GMT

Maybe a Superuser could escalate this to the online team who could help?

Re: Deaf

Mark39 — Wed, 04 Jun 2025 16:17:50 GMT

Use one of the Accessibility contact options, not the Virtual Assistant.

Re: Deaf

caesarome — Wed, 04 Jun 2025 16:20:26 GMT

@Brandy

The options for you can be found towarsd the bottom of this page:

https://www.sky.com/help/articles/contacting-sky-accessibility..

There is also a messaging service available here:

https://www.sky.com/help/articles/cancel-sky-tv

Select "No, I still need help" at the bottom of the page on the above link.

As well as social media as there are links at the bottom of this page.

Re: Deaf

Mark39 — Wed, 04 Jun 2025 16:21:07 GMT

@Anonymous wrote:

Maybe a Superuser could escalate this to the online team who could help?

I'm pretty sure that contract negotiations.is beyond the scope of the Community's messaging team,

Re: Deaf

GD1 — Wed, 04 Jun 2025 16:45:49 GMT

@Mark39 wrote:

@Anonymous wrote:

Maybe a Superuser could escalate this to the online team who could help?

I'm pretty sure that contract negotiations.is beyond the scope of the Community's messaging team,

It is 🙂

Re: Deaf

Anonymous — Wed, 04 Jun 2025 16:47:16 GMT

@Mark39 wrote:
@Anonymous wrote:
Maybe a Superuser could escalate this to the online team who could help?
I'm pretty sure that contract negotiations.is beyond the scope of the Community's messaging team,

Okay. Didn't know that. Useful to learn something new.