topic Re: Credit Refund in Account & Billing

Credit Refund

do246 — Wed, 04 Jun 2025 10:57:23 GMT

I still have credit remaining on my closed account from last July, how do I get this returned to me?

Re: Credit Refund

Daniel0210 — Wed, 04 Jun 2025 11:03:20 GMT

@do246
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply whether the payment method is still active.

Re: Credit Refund

do246 — Wed, 04 Jun 2025 11:09:42 GMT

Hi,

Yes, please get the messaging team.

If by payment method you mean credit card used for payment, then yes it is still active.

Many thanks

Re: Credit Refund

Daniel0210 — Wed, 04 Jun 2025 11:11:10 GMT

@do246
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit Refund

Mr+Flibbles+86 — Wed, 04 Jun 2025 11:14:55 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.