topic Re: Double payment in Account & Billing

Double payment

Amy0806 — Wed, 04 Jun 2025 07:57:21 GMT

So it seems my alt account won't accept direct debit from my account when it was originally set up that way. I have now paid twice for this month so would like a refund for the overpayment! How do I do this?

Re: Double payment

Mark39 — Wed, 04 Jun 2025 08:26:44 GMT

@Amy0806 wrote:

So it seems my alt account won't accept direct debit from my account when it was originally set up that way.

I don't understand what that means, sorry.

I have now paid twice for this month so would like a refund for the overpayment! How do I do this?

Once your Sky account shows a credit balance we can help with arranging a refund.

Re: Double payment

caesarome — Wed, 04 Jun 2025 08:46:51 GMT

@Amy0806

Do you see a credit on your account as it is this we can arrange some help for you to get it refunded so let us know when you see this,