topic Re: Repayment from final bill in Account & Billing

Repayment from final bill

Lindsay254 — Tue, 03 Jun 2025 16:31:06 GMT

I've moved away from Sky - service ceased 28 March. Two bills have been raised since then showing the credit being carried forward to future bills. How do I go about getting this refunded?

Re: Repayment from final bill

Daniel0210 — Tue, 03 Jun 2025 16:49:24 GMT

@Lindsay254
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply whether the payment method is still active.

Re: Repayment from final bill

Lindsay254 — Tue, 03 Jun 2025 21:20:39 GMT

Hi,

Yes if you could try to chase it along that would be great. The payment method is still active.

Thanks

Re: Repayment from final bill

caesarome — Tue, 03 Jun 2025 21:24:04 GMT

@Lindsay254

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Repayment from final bill

Addie15 — Wed, 04 Jun 2025 07:16:48 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Lindsay254.

Re: Repayment from final bill

Addie15 — Wed, 04 Jun 2025 12:38:16 GMT

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.