topic Charged for Streaming when cancelled 2 months ago in Account & Billing

Charged for Streaming when cancelled 2 months ago

LesleyEvans — Tue, 03 Jun 2025 14:54:32 GMT

I have recently moved to the USA and cancelled my streaming acct. I have now been contacted by debt collectors as I have unresolved debts on my account. I have subsequently paid these debts but would like to know why I am being charged.

Re: Charged for Streaming when cancelled 2 months ago

Daniel0210 — Tue, 03 Jun 2025 14:57:15 GMT

@LesleyEvans
The Sky Community is a customer led discussion forum where Sky customers are available to help other customers. You are NOT contacting Sky Customer Services by posting here.

We can't say for sure but perhaps you cancelled your payment method too quickly while there was still another payment due during your notice period ?

Re: Charged for Streaming when cancelled 2 months ago

caesarome — Tue, 03 Jun 2025 15:01:42 GMT

@LesleyEvans wrote:

I have recently moved to the USA and cancelled my streaming acct.

Did you get any email acknowledgement of the cancellation ?