topic Re: Wrong address in Account & Billing

Wrong address

JayeGerrard — Tue, 03 Jun 2025 09:56:25 GMT

Hi when I first moved into my property and sighed up to sky I left out one critical part of my address and now every delivery driver never finds my property why is it so hard to update my address

Re: Wrong address

GD1 — Tue, 03 Jun 2025 10:01:38 GMT

@JayeGerrard You need to call Sky to update your address.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Wrong address

Daniel0210 — Tue, 03 Jun 2025 10:01:55 GMT

@JayeGerrard

You need to call Sky to get this amended.

To call Sky dial 150 (free) from either a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The forum filters don’t allow the posting of full phone numbers on here.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.