topic Re: Credit balance refund in Account & Billing

Credit balance refund

Assassinsboy115 — Mon, 02 Jun 2025 19:06:24 GMT

I just moved over to sky mobile and made a manual payment as a result of not knowing how things work on this provider (silly mistake!) and was wondering if I can get the £31.00 in credit balance refunded back to my card. Thank you!

Re: Credit balance refund

caesarome — Mon, 02 Jun 2025 19:10:15 GMT

@Assassinsboy115

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Credit balance refund

Lisa-P1987 — Tue, 03 Jun 2025 08:36:45 GMT

Thanks for escalating this. We’ve sent Assassinsboy115 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.