topic Refund of Credit in Account & Billing

Refund of Credit

rs29 — Mon, 02 Jun 2025 15:02:06 GMT

Hello,

I have a credit balance on my last Sky bill (of Apr'2025), following cancellation of broadband services. The direct debit is still active. Please, can I get a refund of the credit amount?

Regards

Re: Refund of Credit

Daniel0210 — Mon, 02 Jun 2025 15:03:18 GMT

@rs29
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Re: Refund of Credit

rs29 — Mon, 02 Jun 2025 15:14:40 GMT

Thanks for the response! Yes please, would appreciate if you could get the messaging team to help. It is now 2 months sice my service was cancelled. The Direct Debit is still active.

Re: Refund of Credit

Daniel0210 — Mon, 02 Jun 2025 15:40:26 GMT

@rs29

I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund of Credit

Tom-W19 — Mon, 02 Jun 2025 15:42:17 GMT

Thanks for escalating. We've sent an invite to @rs29.

Re: Refund of Credit

rs29 — Mon, 02 Jun 2025 17:38:01 GMT

Thanks @Tom-W19 and @Daniel0210 for your help in this matter.