topic Re: Credit for cancellation in Account & Billing

Credit for cancellation

Chelsea0301 — Mon, 02 Jun 2025 13:17:35 GMT

I phoned sky 2 weeks ago to cancel due to rise of prices. They ended up giving me a deal and were absolutely amazing! My payment was due on the 1st of June of £56 but it's saying I've paid it when the money hasn't come out of my account? And then my next bill says "credit for cancellation -£56" I'm just wondering if this means I never had to pay the £56

Re: Credit for cancellation

Mark39 — Mon, 02 Jun 2025 13:24:41 GMT

@Chelsea0301 normally your Sky account shows your bill as 'paid' when Sky has processed the direct debit request. It might be a day or so before your bank account is debited.

Re: Credit for cancellation

Chelsea0301 — Mon, 02 Jun 2025 13:35:09 GMT

Do you know what the credit for cancellation -£56 means on my bill for next month?

Re: Credit for cancellation

Mark39 — Mon, 02 Jun 2025 14:09:18 GMT

I wouldn't want to hazard a guess, to be honest. I'd suggest giving Sky a call.

Re: Credit for cancellation

caesarome — Mon, 02 Jun 2025 15:07:26 GMT

@Chelsea0301

Did you have any credit left on your previous bill after it had been paid as usually a credit is money that is owed to you.

Re: Credit for cancellation

Chelsea0301 — Mon, 02 Jun 2025 15:10:32 GMT

No I've never had any credit left over

Re: Credit for cancellation

caesarome — Mon, 02 Jun 2025 15:12:00 GMT

If you don't want to call we can alert Sky messaging team who will contact you via a private message on here about this if you would like ?

Re: Credit for cancellation

Chelsea0301 — Mon, 02 Jun 2025 15:15:13 GMT

Yes please that would be great

Re: Credit for cancellation

caesarome — Mon, 02 Jun 2025 15:16:11 GMT

@Chelsea0301

I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit for cancellation

Greenfingers001 — Mon, 02 Jun 2025 15:28:54 GMT

Thanks for escalating this. We’ve sent @Chelsea0301 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.