https://helpforum.sky.com/t5/Account-Billing/Paying-for-max-wifi-never-received-it/m-p/5001672#M257071 <P>I have been charged an amount in which I did not agree to and was agreed that due to my wifi not working in parts of the house the wifi max would be sent out to be in April, I have received email confirming of this and was confirmed over the telephone call that I would not pay any extra a month yet I have never received this box and I have been charged the extra in response to this, I would like this escalated please</P> Mon, 02 Jun 2025 09:15:06 GMT Jess169 2025-06-02T09:15:06Z https://helpforum.sky.com/t5/Account-Billing/Paying-for-max-wifi-never-received-it/m-p/5001672#M257071 <P>I have been charged an amount in which I did not agree to and was agreed that due to my wifi not working in parts of the house the wifi max would be sent out to be in April, I have received email confirming of this and was confirmed over the telephone call that I would not pay any extra a month yet I have never received this box and I have been charged the extra in response to this, I would like this escalated please</P> Mon, 02 Jun 2025 09:15:06 GMT https://helpforum.sky.com/t5/Account-Billing/Paying-for-max-wifi-never-received-it/m-p/5001672#M257071 Jess169 2025-06-02T09:15:06Z https://helpforum.sky.com/t5/Account-Billing/Paying-for-max-wifi-never-received-it/m-p/5001692#M257076 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4406510">@Jess169</a>&nbsp;wrote:<BR /><P>I would like this escalated please</P><HR /></BLOCKQUOTE><P><A href="https://www.sky.com/help/articles/how-to-make-a-complaint" target="_blank">https://www.sky.com/help/articles/how-to-make-a-complaint</A></P> Mon, 02 Jun 2025 09:28:23 GMT https://helpforum.sky.com/t5/Account-Billing/Paying-for-max-wifi-never-received-it/m-p/5001692#M257076 PandJ2020 2025-06-02T09:28:23Z