topic My service is not working in Account & Billing

My service is not working

Scott_1 — Sun, 01 Jun 2025 20:12:22 GMT

Please turn on

Re: My service is not working

Mark39 — Sun, 01 Jun 2025 20:17:11 GMT

You'll have to give us some details. To start with, which service? And in what way is it not working?

Re: My service is not working

MarkGoldsmith — Sun, 01 Jun 2025 20:19:07 GMT

If your service is restricted due to an overdue bill they won't be restored until payment has been made in full and a new payment method has been setup on the account.

If a payment has been made for an overdue bill you need to wait for the payment to clear into Skys account and then be processed by them. Banking payments aren't processed on weekends and once processed it can take a further 24 hours for service restrictions to be lifted.

Re: My service is not working

Scott_1 — Mon, 02 Jun 2025 07:54:52 GMT

My customer account no [removed],

I've been on holiday for the last month

paid my bill

and my sky stream is not working

Moderator Notes: Removed Personal details

Re: My service is not working

Scott_1 — Sun, 01 Jun 2025 20:21:58 GMT

It was paid on 17th May

by DD

Re: My service is not working

MarkGoldsmith — Mon, 02 Jun 2025 07:56:13 GMT

@Scott_1 wrote:

My customer account no [removed],

I've been on holiday for the last month

paid my bill

and my sky stream is not working

In what way is it not working? What exactly is happening?

Have you tried turning it off at the plug for a minute to reboot it?

Also worth nothing this is a community forum of other Sky customers and not a way to contact Sky customer services.

Moderator Notes: removed personal details

Re: My service is not working

GD1 — Sun, 01 Jun 2025 20:30:19 GMT

@Scott_1 Please be aware you're posting on a public forum and you should not be posting personal info, therefore you post containing your account number has been removed temporarily and will return to orrow when the post has been ameded to remove personal details.

Plase also be aware we are all customers here and can't turn anything back on.

@MarkGoldsmith Can you edit your post and remove the OP's account number? If not we'll need to move that also.