https://helpforum.sky.com/t5/Account-Billing/Total-Sky-Incompetence/m-p/5000956#M256982 <P>It has been nearly 3 months since I cancelled my Sky subscription after Sky failed miserably to move our service from our old home to our new home and Sky are still strying to bill us for the new service to our new home when they didn't even carry out the installation .&nbsp; I have returned the hub with the packaging provided yet 2 months after doing this (post office receipt to prove) I receive another prepaid packaging to return the equipment.&nbsp; After many promises to reimburse me and lots of apologetic advisers we are still no closer to resolving the issue and we continue to receive email messages claiming they will hand the outstanding dept for a service never installed, never provided yet Sky should be reimbursing us.&nbsp; Seriously, I cannot even begin to express how frustrating this whole experience has been and continues.&nbsp; The incompetence and whole experience is beyond belief.</P> Sun, 01 Jun 2025 09:52:17 GMT IL2 2025-06-01T09:52:17Z https://helpforum.sky.com/t5/Account-Billing/Total-Sky-Incompetence/m-p/5000956#M256982 <P>It has been nearly 3 months since I cancelled my Sky subscription after Sky failed miserably to move our service from our old home to our new home and Sky are still strying to bill us for the new service to our new home when they didn't even carry out the installation .&nbsp; I have returned the hub with the packaging provided yet 2 months after doing this (post office receipt to prove) I receive another prepaid packaging to return the equipment.&nbsp; After many promises to reimburse me and lots of apologetic advisers we are still no closer to resolving the issue and we continue to receive email messages claiming they will hand the outstanding dept for a service never installed, never provided yet Sky should be reimbursing us.&nbsp; Seriously, I cannot even begin to express how frustrating this whole experience has been and continues.&nbsp; The incompetence and whole experience is beyond belief.</P> Sun, 01 Jun 2025 09:52:17 GMT https://helpforum.sky.com/t5/Account-Billing/Total-Sky-Incompetence/m-p/5000956#M256982 IL2 2025-06-01T09:52:17Z https://helpforum.sky.com/t5/Account-Billing/Total-Sky-Incompetence/m-p/5000960#M256983 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4405919">@IL2</a>&nbsp; &nbsp;Have you opened a&nbsp;<A href="https://www.sky.com/help/articles/how-to-make-a-complaint" target="_blank">Formal Complaint</A>?</P> Sun, 01 Jun 2025 09:59:40 GMT https://helpforum.sky.com/t5/Account-Billing/Total-Sky-Incompetence/m-p/5000960#M256983 MightyQuinn 2025-06-01T09:59:40Z https://helpforum.sky.com/t5/Account-Billing/Total-Sky-Incompetence/m-p/5000962#M256984 <P>I haven't but will do so now, thank you.</P> Sun, 01 Jun 2025 10:01:41 GMT https://helpforum.sky.com/t5/Account-Billing/Total-Sky-Incompetence/m-p/5000962#M256984 IL2 2025-06-01T10:01:41Z