topic Re: How to contact Customer services. in Account & Billing

Re: How to contact Customer services.

Lamin3 — Sat, 31 May 2025 18:11:20 GMT

I want contact customer care services.

Re: Contacting customer services

Amanda2506 — Wed, 28 Feb 2024 20:45:08 GMT

Same here. I have been trying to get in touch with Sky but it's impossible. They have almost doubled my bill & can't access any way for emailing or talking to someone, just very unhelpful 'help' advice. Awful.

Re: How to contact Customer services.

MightyQuinn — Sat, 31 May 2025 18:17:15 GMT

@Lamin3 wrote:
I want contact customer care services.

Hi @Lamin3 What is stopping you?

Re: How to contact Customer services.

Daniel0210 — Sat, 31 May 2025 18:24:19 GMT

@Lamin3

If it's not something we can help you with then to call Sky dial 150 (free) from either a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The forum filters don’t allow the posting of full phone numbers on here.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: Cancel my contract

Lamin3 — Sat, 31 May 2025 18:33:56 GMT

I want cancel my contract with sky broadband.

Re: Cancel my contract

caesarome — Sat, 31 May 2025 18:35:49 GMT

@Lamin3

If you are moving to another ISP then you could use the one touch switching system which is explained in this link
https://www.uswitch.com/broadband/guides/one-touch-switch/

If not then you need to contact Sky and give them 14 days notice to cancel it, so you can either call or use the messaging service to do this.

https://www.sky.com/help/articles/cancel-sky-broadband

Select "No, I still need help" at the bottom of the page on the above link.

Re: Cancel my contract

Daniel0210 — Sat, 31 May 2025 18:36:22 GMT

@Lamin3
If you’re moving to another ISP you could use the One Touch Switching system which is hopefully the easiest method and explained in this link ~ NOTE: it only applies to broadband and Talk and not a TV subscription.
https://www.uswitch.com/broadband/guides/one-touch-switch/

If you are cancelling Broadband/Talk altogether you need to contact Sky and give the required notice of 14 days. Remember that if you are still in a discounted 18/24 months deal Sky could impose cancellation charges.

Return packaging for any equipment Sky expect back will be sent out to you near the end of any notice period. Remember to keep any proof of posting indefinitely.