topic Re: Charge for non return in Account & Billing

Charge for non return

crosscountrymad — Sat, 31 May 2025 09:30:52 GMT

I have been charged for non return of sky hub.
I posted in the packaging sent to me and have proof it was delivered, however it was late due to the bank holiday weekend despite being Royal Mail tracked 48hours.
Any ideas how to resolve?

Re: Charge for non return

Daniel0210 — Sat, 31 May 2025 09:38:19 GMT

@crosscountrymad
Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

With or without proof of posting we can maybe get you some help from Skys Messaging Team. If you have the proof it should be fairly straightforward. Let us know in this thread if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Re: Charge for non return

crosscountrymad — Sat, 31 May 2025 12:39:54 GMT

Thank you , I have proof of postage, so would appreciate the signpost for help from sky.

Re: Charge for non return

caesarome — Sat, 31 May 2025 12:41:27 GMT

@crosscountrymad

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Charge for non return

Greenfingers001 — Sat, 31 May 2025 12:47:34 GMT

Thanks for escalating this. We’ve sent @crosscountrymad an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.