topic Re: Continued billing for a cancelled subscription in Account & Billing

Continued billing for a cancelled subscription

Oliver47 — Thu, 29 May 2025 15:46:14 GMT

I am still being billed for Paramount subscription despite it being cancelled and previously reported.

Re: Continued billing for a cancelled subscription

caesarome — Thu, 29 May 2025 15:49:41 GMT

How and when did you cancel it ?

Re: Continued billing for a cancelled subscription

Oliver47 — Thu, 29 May 2025 15:55:24 GMT

Many thanks for getting back to me. Not sure but showing as cancelled on Apple a/c!

Re: Continued billing for a cancelled subscription

caesarome — Thu, 29 May 2025 15:57:12 GMT

@Oliver47 wrote:

Not sure but showing as cancelled on Apple a/c!

And you are being billed by Sky ?

Re: Continued billing for a cancelled subscription

Oliver47 — Thu, 29 May 2025 15:58:57 GMT

Yes, still being billed by sky.

Re: Continued billing for a cancelled subscription

caesarome — Thu, 29 May 2025 16:03:47 GMT

@Oliver47

Have you tried this:

For Sky Stream puck or Sky Q - Press Home on your Sky remote, then select My Sky at the bottom of the screen.
You’ll then see a screen with your purchases. Select Your products. You’ll then be asked to enter your Sky TV PIN number.

Then follow the prompts to cancel.

In the Mysky app on a phone or tablet.

Go to the TV section, then My Bill section, there will be a section listed Marketplace, under that click on View subscriptions.

You should be able to cancel it there.

Re: Continued billing for a cancelled subscription

Oliver47 — Thu, 29 May 2025 16:35:21 GMT

Many thanks for your help, it's now sorted