https://helpforum.sky.com/t5/Account-Billing/Sky-Q-remote/m-p/4998292#M256750 <P>My Sky Q remote is broken how do I get a new one, thanks&nbsp;</P> Thu, 29 May 2025 10:20:32 GMT Pomp52 2025-05-29T10:20:32Z https://helpforum.sky.com/t5/Account-Billing/Sky-Q-remote/m-p/4998292#M256750 <P>My Sky Q remote is broken how do I get a new one, thanks&nbsp;</P> Thu, 29 May 2025 10:20:32 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-Q-remote/m-p/4998292#M256750 Pomp52 2025-05-29T10:20:32Z https://helpforum.sky.com/t5/Account-Billing/Sky-Q-remote/m-p/4998293#M256751 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4403788">@Pomp52</a>&nbsp;<BR />After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.<BR /><BR />In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help<BR /><A href="https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637" target="_blank">https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637</A>?</P> Thu, 29 May 2025 10:25:21 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-Q-remote/m-p/4998293#M256751 Daniel0210 2025-05-29T10:25:21Z