topic Re: Fraud in Account & Billing

Fraud

Hawthorne — Wed, 28 May 2025 15:08:06 GMT

Be very careful on the community I received a fraudulent call saying they wanted to provide better broadband after I came on here about broadband going on and off they said they had to cancel my original direct debit and set up a new one to do so i nievely done this but it was fraudulent money was then taking out my account so not!!! Pay anything over the phone if you receive these calls hang up and phone sky direct

Re: Fraud

caesarome — Wed, 28 May 2025 15:41:28 GMT

Or better still when they make a call just hang up and remember if you receive a call and it sounds to good to be true then it usually is.

Re: Fraud

peter-marlow+1966 — Wed, 28 May 2025 16:33:26 GMT

I got a call today trying to offer me starting next a cheaper deal on my mobile bill, i said that I would call sky about this to check and they had not phoned me which I knew I gave sky the london phone number and they made a note of it and sent me a form to fill in for the police to, also at 4, 30 this afternoon on my way home from work I called the number again and this time I could not connect to the landline number, when I call the number at 12, 30 on my lunch break a Indian man spoke to me please becarefull guys

Re: Fraud

GD1 — Wed, 28 May 2025 16:45:29 GMT

@Hawthorne No one can identify you or your contact details when you post here, therefore it's likely coincidence. The only way anyone can known your contact details is if you have made them public online and as this community block any personla data from beiong posted it clearly isn't a community issue.

Re: Fraud

peter-marlow+1966 — Wed, 28 May 2025 16:56:19 GMT

The sky advisor talked about all the hacking that has been in the news lately and that they had had alot of calls about this lately and no I have not given out my details thankyou I don't appreciate being told that at all you don't know what you are talking about, have you never watched scam interceptor on the BBC

Re: Fraud

GD1 — Wed, 28 May 2025 17:02:52 GMT

@peter-marlow+1966 wrote:

The sky advisor talked about all the hacking that has been in the news lately and that they had had alot of calls about this lately and no I have not given out my details thankyou I don't appreciate being told that at all you don't know what you are talking about, have you never watched scam interceptor on the BBC

Who are you replying to and who has said that?

Re: Fraud

Daniel0210 — Wed, 28 May 2025 17:01:47 GMT

@peter-marlow+1966

When you were told the number would be passed to the police they almost certainly meant Action Fraud who collate such information.

Re: Fraud

Daniel0210 — Wed, 28 May 2025 17:09:15 GMT

@peter-marlow+1966

You haven't tagged anyone to your post so it's unclear who you're claiming has said this.

Re: Fraud

peter-marlow+1966 — Wed, 28 May 2025 17:10:09 GMT

Yes I know that's what happens sky sent me this and you open the link and fill in the form

Re: Fraud

peter-marlow+1966 — Wed, 28 May 2025 17:11:32 GMT

Gd 1 I am on about

Re: Fraud

Daniel0210 — Wed, 28 May 2025 17:12:32 GMT

@peter-marlow+1966

If you take another look that post was directed at another user not you.,

Re: Fraud

GD1 — Wed, 28 May 2025 17:14:00 GMT

@GD1 wrote:

@Hawthorne No one can identify you or your contact details when you post here, therefore it's likely coincidence. The only way anyone can known your contact details is if you have made them public online and as this community block any personla data from beiong posted it clearly isn't a community issue.

@peter-marlow+1966 Please take the time to read the reply again and see who i was replying to, then apologise!

Re: Fraud

peter-marlow+1966 — Wed, 28 May 2025 17:16:31 GMT

The same number i have just found phoned my daughter this afternoon saying they were from sky and could they speak to the account holder, myself my wife my son and my daughter all have sky mobiles, my daughter told them that she was not the account holder and if you are from sky you would know this and put the phone down, she has just phoned me and said she was called at about 2pm

Re: Fraud

peter-marlow+1966 — Wed, 28 May 2025 17:17:31 GMT

Sorry

Re: Fraud

Stumpy4 — Mon, 29 Sep 2025 10:09:34 GMT

I have been trying to find the phone number for the fraud department no joy.

Re: Fraud

Daniel0210 — Mon, 29 Sep 2025 10:11:09 GMT

@Stumpy4

There isn't a publicly available number for that department.

These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note ~ ROI customers 🔹If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

Re: Fraud

MightyQuinn — Mon, 29 Sep 2025 10:14:18 GMT

@Stumpy4 wrote:
I have been trying to find the phone number for the fraud department no joy.

Hi @Stumpy4 This Link provides you with a telephone number to call. Expand all the Need more help until you see Get in touch.