topic Re: Charged for equipment I returned weeks ago in Account & Billing

Charged for equipment I returned weeks ago

JT+Helper — Wed, 28 May 2025 14:08:36 GMT

We returned our broadband equipment weeks ago but have just been notified that we are being charged for this because they haven't received it. Anyone else experienced this?

Re: Charged for equipment I returned weeks ago

Mark39 — Wed, 28 May 2025 14:11:34 GMT

It's not uncommon. Do you have proof of postage?

Re: Charged for equipment I returned weeks ago

JT+Helper — Wed, 28 May 2025 14:20:56 GMT

Not sure we do as my husband sent it off and can't seem to find his post office receipt, we are looking for it though.

Re: Charged for equipment I returned weeks ago

caesarome — Wed, 28 May 2025 15:05:03 GMT

It would help if you could find it but help can still be arranged for you via here even if you can't @JT+Helper so let us know how you get on.