topic Re: Account in Credit refund required in Account & Billing

Account in Credit refund required

RMH85 — Wed, 28 May 2025 11:30:08 GMT

I cancelled my sky subscription and my account is showing in credit for the last couple of months. How do I get this refunding?

Re: Account in Credit refund required

Daniel0210 — Wed, 28 May 2025 11:41:20 GMT

@RMH85
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply whether the payment method is still active.

Re: Account in Credit refund required

RMH85 — Sat, 31 May 2025 16:31:15 GMT

Thanks for the advise! I managed to contact them via WhatsApp and a refund has been processed