topic Re: Credit on the account in Account & Billing

Credit on the account

Anonymous — Tue, 27 May 2025 21:34:34 GMT

Hi I left Sky recently, I have credit when I cancelled broadband,how do I get the credit back?

Re: Credit on the account

Daniel0210 — Wed, 28 May 2025 03:38:59 GMT

@Anonymous
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply whether the payment method is still active.

Re: Credit on the account

Anonymous — Wed, 28 May 2025 07:26:39 GMT

Yes the payment method is still active

Re: Credit on the account

Daniel0210 — Wed, 28 May 2025 09:13:15 GMT

@Anonymous
Your post has been escalated to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014