topic Re: £12.50 charge?? in Account & Billing

£12.50 charge??

Jn11 — Tue, 27 May 2025 17:13:18 GMT

Does anybody know why I keep being charged 12.50 on top of my phone bill every month? It's always a seperate payment aswell! Can't be late fee as never late paying as it's direct debit

Re: £12.50 charge??

PandJ2020 — Tue, 27 May 2025 17:16:11 GMT

What is it itemised as?

Re: £12.50 charge??

Jn11 — Tue, 27 May 2025 17:19:16 GMT

I'm not sure as it doesn't even state that amount on my bill. It's a complete separate payment to my actual phone bill that they've been taking for months

Re: £12.50 charge??

PandJ2020 — Tue, 27 May 2025 17:24:36 GMT

Anything billed by Sky will be itemised.

Are you sure it's being taken by Sky? (and not some other 3rd party)

Re: £12.50 charge??

Jn11 — Tue, 27 May 2025 17:27:18 GMT

It's definitely from sky as it's the same name on my banking sky mobile taken the same day as my normal phone bill would be. I may have to just call them. It's strange because I haven't even got any other plans with them other than my phone so I'm not sure why 2 separate payments are coming out

Re: £12.50 charge??

PandJ2020 — Tue, 27 May 2025 17:29:32 GMT

@Jn11 wrote:
It's definitely from sky as it's the same name on my banking sky mobile taken the same day as my normal phone bill would be. I may have to just call them. It's strange because I haven't even got any other plans with them other than my phone so I'm not sure why 2 separate payments are coming out

If you can't suss it then you'll have to call. Sounds like another account taking the payment?

Re: £12.50 charge??

peter-marlow+1966 — Tue, 27 May 2025 17:32:09 GMT

Go to the my sky app and check your bill on there and you will see an itemised bill for past months and this month and the next couple of months ahead also have you got your mobile phone and sim card from sky ?

Re: £12.50 charge??

Jn11 — Tue, 27 May 2025 17:41:20 GMT

Yeah I've had a look and there's nothing that states £12.50, and yes sim and phone with sky which all comes out as one which is stated in my bill

Re: £12.50 charge??

Jn11 — Tue, 27 May 2025 17:47:59 GMT

hopefully this helps

Re: £12.50 charge??

MightyQuinn — Tue, 27 May 2025 18:00:59 GMT

Deleted, not required.

Re: £12.50 charge??

Daniel0210 — Tue, 27 May 2025 18:01:51 GMT

@Jn11

One was rejected as it contains your agreement number. Feel free to resubmit with that line blocked out.

Re: £12.50 charge??

PandJ2020 — Tue, 27 May 2025 18:06:29 GMT

Strange. As it's DD, can you check from your bank whether you have 1 or 2 DD's active?

Re: £12.50 charge??

peter-marlow+1966 — Tue, 27 May 2025 19:00:10 GMT

On that bill you have put up shows a total of £21.50 for calls and texts your mobile phone credit agreement and payment is not on that bill strange as if as you say your phone Is from sky have you paid it off or would that possibly be what the £12.50 is for what is under the part of the bill that you are not showing us ?