topic Re: Refund after cancellation in Account & Billing

Refund after cancellation

Mjb6604 — Mon, 26 May 2025 19:50:10 GMT

I cancelled my account on 9th April but the next payment was still taken.

In a phone call I was told this would be refunded at the next bill cycle in May.

As yet, I have not received any refund.

Could you please advise as to when I am likely to receive my refund.

Re: Refund after cancellation

Daniel0210 — Tue, 27 May 2025 10:18:55 GMT

@Mjb6604
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Refund after cancellation

Mjb6604 — Tue, 27 May 2025 13:56:23 GMT

As far as I know the payment method should still be valid. I would appreciate it if you could speed up the repayment process using the messaging facility on here.

many thanks

Re: Refund after cancellation

Daniel0210 — Tue, 27 May 2025 14:00:31 GMT

@Mjb6604
Your post has been escalated to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund after cancellation

Mr+Flibbles+86 — Tue, 27 May 2025 14:00:41 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.