topic Re: Credit refund in Account & Billing

Credit refund

Victoriabox — Mon, 26 May 2025 23:08:55 GMT

Hi I need help. I was told I'd be getting a refund due to cancelling my subscription. I would have thought I would get it when I would have paid it like the day I would have paid it but I haven't received the refund. When should I expect it?

Re: Credit refund

Daniel0210 — Tue, 27 May 2025 04:16:09 GMT

@Victoriabox
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Credit refund

Victoriabox — Tue, 27 May 2025 07:03:18 GMT

It would be great if you could help get the refund. It still shows as credit on my account and I've not cancelled the payment part

Re: Credit refund

Daniel0210 — Tue, 27 May 2025 07:08:55 GMT

@Victoriabox
Your post has been escalated to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Mr+Flibbles+86 — Tue, 27 May 2025 10:08:41 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.