topic Re: Return equipment in Account & Billing

Return equipment

hallyburton — Tue, 27 May 2025 06:28:27 GMT

I have been ask to return equipment but don't no how to do this and if don't return I will be charged for this

Re: Return equipment

Mark39 — Tue, 27 May 2025 07:10:15 GMT

See Sky's help guide here: https://www.sky.com/help/articles/return-or-recycle-sky-equipment

Be sure to obtain and keep proof of posting.

I've moved your post as it's not related to Sky Yahoo Mail, where you originally posted.

Re: Return equipment

Daniel0210 — Tue, 27 May 2025 07:12:33 GMT

@hallyburton
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 31 days for Sky Q and 14 days for Broadband) for any loaned equipment they are expecting back. Sky may not ask for older hubs back such as the Sky Q hub.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband