topic Re: Late payment in Account & Billing

Late payment

Samantha1121 — Tue, 27 May 2025 06:21:05 GMT

I am wanting to apologize,but my payment will be next month for 2 bills, I am unable to phone indoors, so I will contact at later date.

Messed this months bills

Re: Late payment

Samantha1121 — Tue, 27 May 2025 06:24:48 GMT

Will have payments ready to take from be from 7th June 2025.

Re: Late payment

MarkGoldsmith — Tue, 27 May 2025 06:30:54 GMT

Unfortunately Sky don't accept promises to pay. If you are overdue in your bills they will restrict your service until they receive payment.

If you pay by direct debit and the payment fails on the scheduled date, Sky will try 10 days later before restricting service. If you pay by card payment they will let you know payment has failed and then contact you and typically give you a couple of days to pay before services are restricted.

Its worth noting that if your bill becomes overdue for more than 2 weeks you will likely also have to pay the following months bill before services are restored.

Re: Late payment

Daniel0210 — Tue, 27 May 2025 06:49:20 GMT

@Samantha1121
The Sky Community is a customer led discussion forum where Sky customers are available to help other customers. You are NOT contacting Sky Customer Services by posting here.

If your services are not yet restricted the following process applies…

🔹If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🔹If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

Re: Late payment

Daniel0210 — Tue, 27 May 2025 06:51:58 GMT

@Samantha1121

Just noticed that the information given above by @MarkGoldsmith and myself was also passed to you back in March.