topic Re: Credit on my account in Account & Billing

Credit on my account

Rach2994 — Mon, 26 May 2025 10:24:19 GMT

My Sky package ended on the 18th March and I have credit which I would like refunding please? Looks like it won't be refunded automatically and I can't find a way to contact Sky via phone or live chat.

Re: Credit on my account

GD1 — Mon, 26 May 2025 10:33:05 GMT

@Rach2994 If you wish we can escalate your post to the Sky Messaging Team who can help with the refund

Re: Credit on my account

Daniel0210 — Mon, 26 May 2025 10:44:30 GMT

@Rach2994
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply whether the payment method is still active.

Re: Credit on my account

Rach2994 — Mon, 26 May 2025 11:03:10 GMT

Hi. Yes the direct debit is still active with Sky. Please can I have it escalated to the Sky messaging team for the refund. Thanks

Re: Credit on my account

Daniel0210 — Mon, 26 May 2025 11:05:06 GMT

@Rach2994

I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit on my account

Addie15 — Mon, 26 May 2025 12:02:44 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Rach2994.

Re: Credit on my account

Addie15 — Mon, 26 May 2025 12:23:16 GMT

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.