topic Re: Talk to a human in Account & Billing

Talk to a human

pat+elders — Fri, 21 Feb 2025 11:45:44 GMT

For 4th time of trying how do you get passed the robot to speak to a human who can help with my contract it's a joke

Re: Talk to a human

GD1 — Fri, 21 Feb 2025 12:04:02 GMT

@pat+elders There is no way to get past the IVR, if you tell the community what the issue is we may be able to help.

Re: Talk to a human

Daniel0210 — Fri, 21 Feb 2025 12:04:21 GMT

@pat+elders
Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: Talk to a human

pat+elders — Fri, 21 Feb 2025 12:36:07 GMT

Thank you for that will give it a try

Re: Talk to a human

Leanne34 — Sun, 25 May 2025 22:51:25 GMT

This place is a joke u can never speak to a human just stupid robot cut u off wen ur bill is paid complete joke

Re: Talk to a human

Daniel0210 — Mon, 26 May 2025 03:22:11 GMT

@Leanne34
The Sky Community is a (humans only) customer led discussion forum where Sky customers are available to help other customers. You are NOT contacting Sky Customer Services by posting here.

Perhaps if you explain why you need to speak to Sky we can advise you. For example, as you mentioned your bill has been paid, are your services restricted due to a late or missed payment?