Services

Crooky3 — Sun, 25 May 2025 16:32:27 GMT

My streaming TV service payment was due yesterday (24th May), I only get paid on 29th May will my services not be restricted until then?

Thanks in advance

Re: Services

Daniel0210 — Sun, 25 May 2025 16:34:02 GMT

@Crooky3

Firstly payment is processed on a weekend or bank holiday .

If your services are not yet restricted the following process applies…

🔹If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🔹If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

Re: Services

Crooky3 — Sun, 25 May 2025 16:42:23 GMT

I have a payment method setup on my account so I should be ok until 29th? Correct?

Re: Services

Daniel0210 — Sun, 25 May 2025 16:44:49 GMT

@Crooky3

If you pay be direct debit you should be okay.

Re: Services

caesarome — Sun, 25 May 2025 18:21:21 GMT

@Crooky3

Due to the Bank Holiday the earliest it will be taken is Tuesday 27th and should it fail and your payment is usually taken by a direct debit then you do not have to make any manual payments as Sky will try again 10 days later.

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