topic Re: mrs in Account & Billing

mrs

nicolae1988 — Sun, 25 May 2025 16:09:13 GMT

I didn't have money on my card to pay the bill. Can you withdraw money now for the internet?

Re: mrs

cookiemonsteruk — Sun, 25 May 2025 16:13:24 GMT

@nicolae1988

Sky will automatically reapply in 10 days

Re: mrs

caesarome — Sun, 25 May 2025 16:18:26 GMT

@nicolae1988

If you payment is usually paid by a direct debit then you don't need to do anything as they will try again in 10 days. If you pay by any other method then your services might be restricted until you pay the bill and setup a monthly payment method again.

Re: mrs

Daniel0210 — Sun, 25 May 2025 16:24:20 GMT

@nicolae1988
If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass