topic Re: Return equipment in Account & Billing

Return equipment

mrobjo — Sun, 25 May 2025 12:05:38 GMT

Hi I have just downgrades my package , but kept multi room , and I have received an email regarding returning my sky mini box . I am keeping multi room . Thanks

Re: Return equipment

Daniel0210 — Sun, 25 May 2025 12:11:12 GMT

@mrobjo

If you wish we can get you some help through the Messaging Team on here. Let us know if you wish to do that.

Re: Return equipment

mrobjo — Sun, 25 May 2025 12:12:22 GMT

Yes I you could do that it would be great thank you

Re: Return equipment

mrobjo — Sun, 25 May 2025 12:13:28 GMT

Sorry I meant if you could do that

Thank you

Re: Return equipment

Daniel0210 — Sun, 25 May 2025 12:15:30 GMT

@mrobjo
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Return equipment

mrobjo — Sun, 25 May 2025 12:18:09 GMT

Thank you so much for your help

Re: Return equipment

Mr+Flibbles+86 — Sun, 25 May 2025 12:18:26 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.