topic Re: Can I make a payment plan in Account & Billing

Can I make a payment plan

Courtneypinder — Sun, 25 May 2025 09:56:18 GMT

Can I make a payment plan to reinstate my services? I can't afford to pay it all at once I've been trying to get in contact but o can't as my phone is cut. I'm unsure what to do but I'm at home single parent and I need my phone.

Re: Can I make a payment plan

Daniel0210 — Sun, 25 May 2025 10:01:57 GMT

@Courtneypinder
Sky don't allow payment plans on overdue live accounts.

Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)

These restrictions are automatic and we've been told agents cannot override this process even if you’re told otherwise. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant, in fact any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Can I make a payment plan

caesarome — Sun, 25 May 2025 11:04:27 GMT

@Courtneypinder

@Courtneypinder wrote:

Can I make a payment plan to reinstate my services?

You can make a payment but until you have paid what you owe in full then your services will not be restored.

Re: Restricted account

traceyreilly — Fri, 08 Aug 2025 16:51:56 GMT

How can l make payment plan for £1000. On old account

Re: Can I make a payment plan

traceyreilly — Fri, 08 Aug 2025 16:54:26 GMT

Can l make payment plan

Re: Can I make a payment plan

Daniel0210 — Fri, 08 Aug 2025 16:58:27 GMT

@traceyreilly

Please read the above replies to the exact same question.

Re: Can I make a payment plan

Mark39 — Fri, 08 Aug 2025 16:58:57 GMT

@traceyreilly what's the background to this?

Re: Restricted account

Daniel0210 — Fri, 08 Aug 2025 17:11:15 GMT

@traceyreilly

I have found your other post on this so have moved it into the one thread.