topic Re: old sky package in Account & Billing

old sky package

jacky+57 — Fri, 23 May 2025 21:19:29 GMT

hi, I have been with sky for 17+ years now and since I have just retired am trying to reduce my sky package . I have got the BOX SET which we do not use and have not in several years. I have tried to get rid of this but all they want to do is give me glass tv and sell me a mobile phone. I bought a new smart tv last September so don't want a new one . I have my telephone line and broadband with sky so my total, is £112 per month. the only sky tv I have is sky go extra. my broadband package is sky superfast + sky talk anytime extra. I have many times to reduce this package and failed, I have seen advertised on the sky website a package for £35 which would suit me perfectly but everytime I try to get something like this the ADVISOR they say it can't be done then say the line is breaking up and ring off.I think I am being SCAMMED here and have decided to STOP MY NEXT DIRECT DEBIT though my bank as my partner and I are argueing over this every month now and its getting realy depresing. Can anybody please help me to resolve this issue, yours Jaqueline,,

Re: old sky package

caesarome — Fri, 23 May 2025 21:31:11 GMT

@jacky+57 wrote:

I think I am being SCAMMED here and have decided to STOP MY NEXT DIRECT DEBIT though my bank

Whatever you do, don't due this because it will prevent you from being able to contact Sky so if you can't do that then you will be stuck with what you have got. When calling try asking for retentions as they are usually the people to talk to.

Re: old sky package

jacky+57 — Fri, 23 May 2025 21:45:44 GMT

thank you for your swift reply, do you mean telling the advisor that I will withhold payment till my problem is resolved, Jaqueline

Re: old sky package

PandJ2020 — Fri, 23 May 2025 21:51:23 GMT

@jacky+57 wrote:
I have seen advertised on the sky website a package for £35 which would suit me perfectly

Those prices are for new customers only.

Re: old sky package

jacky+57 — Fri, 23 May 2025 22:13:09 GMT

thank your for your reply, so can I close my sky package down and finish with then and the next day get that package as a new customer?,

Re: old sky package

GD1 — Sat, 24 May 2025 00:01:53 GMT

@jacky+57 wrote:

thank your for your reply, so can I close my sky package down and finish with then and the next day get that package as a new customer?,

No, it doesn't work like that, nor does withholding payments

You would only bee considered a new customer if you left Sky for at least 18 months.

Re: old sky package

MarkGoldsmith — Sat, 24 May 2025 07:35:39 GMT

@jacky+57 wrote:
thank you for your swift reply, do you mean telling the advisor that I will withhold payment till my problem is resolved, Jaqueline

No - that would put you in breach of contract, Sky will chase you for monies owed and charge late payment fees and ultimately pass the debt onto a debt collector if they need to.

Missing a payment would also start to negatively affect your credit rating.