topic Re: Billed twice in Account & Billing

Billed twice

Gemma198 — Fri, 23 May 2025 17:33:09 GMT

Hi there,

I have been billed last month for broadband twice. I am looking for a refund please.

I have also left sky broadband to go with UTILITY WAREHOUSE and realise there is an exit fee, could you send me a pdf statement with evidence of this exit fee on it please.

Kind Regards,

Gemma

Re: Billed twice

Mark39 — Fri, 23 May 2025 17:41:20 GMT

@Gemma198 wrote:

I have been billed last month for broadband twice. I am looking for a refund please.

I have also left sky broadband to go with UTILITY WAREHOUSE and realise there is an exit fee, could you send me a pdf statement with evidence of this exit fee on it please.

Do you see a credit on your Sky account? If so,,it can be refunded.

You can print your own pdf coye of your bill via the Bills section of your Sky account.

Re: Billed twice

MightyQuinn — Fri, 23 May 2025 18:26:10 GMT

@Gemma198 wrote:
could you

Hi @Gemma198 Sorry, not us, we are other customers. Please see Welcome below.

Re: Billed twice

caesarome — Fri, 23 May 2025 18:42:33 GMT

@Gemma198

If you see a credit on your account and don't want to call then help can be arranged for you via here if you want.

@Gemma198 wrote:

could you send me a pdf statement with evidence of this exit fee on it please.

You can download the bill here:

https://www.sky.com/bill/tv-broadband-talk

Re: Billed twice

Gemma198 — Mon, 26 May 2025 20:17:39 GMT

Hi there,

I have unfortunately not received a refund as yet. Can you assist please?

Thank you,

Gemma

Re: Billed twice

caesarome — Mon, 26 May 2025 20:37:13 GMT

@Gemma198

You didn't answer the question we asked if you see a credit on your account ?