topic Re: Not getting refunded in Account & Billing

Not getting refunded

Ad30 — Fri, 23 May 2025 14:53:53 GMT

i cancelled my sky broadband (out of contract) in march. I have been informed by someone at sky that I won't get a refund even though my account is in credit.

Re: Not getting refunded

caesarome — Fri, 23 May 2025 15:00:22 GMT

@Ad30

That doesn't sound right so to get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Not getting refunded

Tom-W19 — Fri, 23 May 2025 15:00:47 GMT

Thanks for escalating. We've sent an invite to @Ad30.

Re: Not getting refunded

Ad30 — Tue, 27 May 2025 14:53:03 GMT

I still haven't heard anything????

Re: Not getting refunded

Daniel0210 — Tue, 27 May 2025 14:54:58 GMT

@Ad30

The chat invite would have timed out now. It only lasts for 48 hours and closes automatically if you don't engage in it.

Re: Not getting refunded

caesarome — Tue, 27 May 2025 14:57:36 GMT

Do you want to try again @Ad30 and if so will you be able to respond within 48 hours of it being sent to you ?

Re: Not getting refunded

Ad30 — Tue, 27 May 2025 15:00:01 GMT

It said they sent an invite but nothing happened?

Re: Not getting refunded

Mr+Flibbles+86 — Tue, 27 May 2025 15:22:43 GMT

We’ve sent another invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.