topic Re: Credit refund in Account & Billing

Credit refund

Cchansra — Thu, 22 May 2025 17:10:02 GMT

I cancelled my broadband two months ago and have credit that hasn't been refunded. Does anyone know how to get a refund?

Thanks

Re: Credit refund

Daniel0210 — Thu, 22 May 2025 17:11:39 GMT

@Cchansra
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply whether the payment method is still active.

Re: Credit refund

Cchansra — Thu, 22 May 2025 17:13:20 GMT

Hi,

Yes please can you escalate, my payment method is still valid.

Thanks

Re: Credit refund

Daniel0210 — Thu, 22 May 2025 17:14:34 GMT

@Cchansra
We’ve been asked to wait at least 10 minutes before we can escalate your post to Sky so I’ll escalate it at that point and their Messaging Team should contact you later or tomorrow.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Cchansra — Thu, 22 May 2025 17:15:27 GMT

Amazing thank you!

Re: Credit refund

Daniel0210 — Thu, 22 May 2025 17:20:58 GMT

@Cchansra

Now escalated.

Re: Credit refund

Greenfingers001 — Thu, 22 May 2025 17:31:54 GMT

Thanks for escalating this. We’ve sent @Cchansra an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Credit refund

Mrm21 — Mon, 02 Jun 2025 17:25:34 GMT

Did you get a refund ? My bill dated 14/4 has a credit from when I cancelled my service. All items have been returned but I'm still waiting for a refund

Re: Credit refund

Daniel0210 — Mon, 02 Jun 2025 17:27:42 GMT

@Mrm21
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm whether the payment method is still active.

Re: Credit refund

Mrm21 — Mon, 02 Jun 2025 17:46:03 GMT

Yes it is

Re: Credit refund

Cchansra — Mon, 02 Jun 2025 17:48:24 GMT

I did once it was escalated, received a week after.

Re: Credit refund

Daniel0210 — Mon, 02 Jun 2025 17:49:37 GMT

@Mrm21
I’ve escalated your post to Sky and their Messaging Team should contact you tomorrow.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Mrm21 — Mon, 02 Jun 2025 17:57:24 GMT

Thanks.

Re: Credit refund

Addie15 — Tue, 03 Jun 2025 07:18:38 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Mrm21.

Re: Credit refund

Elliefrankie1 — Sat, 28 Jun 2025 18:14:18 GMT

I have overpaid on my sky mobile account and am in credit for £54 and have left sky now as i had no phone usage for 2 weeks and failed to call me back on multiple occasions. I have request my refund 3 times from 3 different peope since beginning of may they told me up to 5 working days. 7 weeks later and still havent received

Re: Credit refund

Mrm21 — Sat, 28 Jun 2025 18:53:39 GMT

Hi I was unable to access the chat at the time. I'm still waiting for the credit balance to be refunded.

Re: Credit refund

Daniel0210 — Sat, 28 Jun 2025 19:00:35 GMT

@Mrm21

It was explained that the chat would close if you failed to fully engage. If it's re-escalated are you going to be able to participate this time? The alternative is you calling.

Re: Credit refund

LAUREN207 — Fri, 11 Jul 2025 21:23:13 GMT

I am also waiting on a refund. I have credit in my account but cancelled 5 weeks ago

Re: Credit refund

LAUREN207 — Fri, 11 Jul 2025 21:24:27 GMT

Can I get my payment escalated. I have waited 5 weeks and still no refund

Re: Credit refund

caesarome — Fri, 11 Jul 2025 21:33:59 GMT

@LAUREN207

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.