topic Re: Sky Return Issue in Account & Billing

Sky Return Issue

Cnr5 — Thu, 22 May 2025 14:09:49 GMT

Hello, I've recently left Sky and was sent a box and promptly returned all of the equipment in the same box. The Sky Q Box is marked as received but the rest isn't. I'm now getting emails saying to return the equipment or I'll be charged.I've tried ringing Sky but there's no real option for this.

I've got photos of what was returned and still have my tracking information too. Any advice would be appreciated.

Re: Sky Return Issue

Daniel0210 — Thu, 22 May 2025 14:13:55 GMT

@Cnr5
With or without proof of posting we can maybe get you some help from Skys Messaging Team. If you have the tracking information it should be fairly straightforward. Let us know in this thread if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Re: Sky Return Issue

Cnr5 — Thu, 22 May 2025 14:17:18 GMT

Hi, that would be helpful thanks.

Re: Sky Return Issue

Daniel0210 — Thu, 22 May 2025 14:19:29 GMT

@Cnr5
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky Return Issue

Tom-W19 — Thu, 22 May 2025 14:30:24 GMT

Thanks for escalating. We've sent an invite to @Cnr5.