topic Re: Account Credit refund in Account & Billing

Account Credit refund

PH239 — Thu, 22 May 2025 06:46:58 GMT

Hi Everyone,

I cancelled all my sky packages back in March and my last day connected was 19th March. I've been waiting for 9 weeks to have my account credit refunded, my original payment method is still in place so I was expecting to have received it by now. How much longer should i expect for me to receive this refund?

Re: Account Credit refund

Daniel0210 — Thu, 22 May 2025 06:52:41 GMT

@PH239
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases they’re taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish.

Let us know on this thread if you want to do that.

Re: Account Credit refund

PH239 — Thu, 22 May 2025 07:02:30 GMT

Hi,

That would be great, thank you for your help it's greatly appreciated

Re: Account Credit refund

Daniel0210 — Thu, 22 May 2025 07:03:56 GMT

@PH239
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Account Credit refund

Tom-W19 — Thu, 22 May 2025 10:05:06 GMT

Thanks for escalating. We've sent an invite to @PH239.